At WiserSoftSol, we strive to deliver high-quality IT services tailored to meet our clients’ needs. Our refund policy is designed to be fair and transparent, ensuring a smooth experience for all our customers.

1. General Policy

Due to the nature of digital services and customized IT solutions, we do not offer refunds once the service has been delivered, accessed, or work has commenced. However, we are committed to customer satisfaction and will address issues on a case-by-case basis.

2. Eligibility for Refunds

Refunds may be considered in the following situations:

The project or service has not yet been initiated or any work commenced.

A duplicate payment has been made due to a technical error.

The service delivered does not match the scope defined in the signed agreement or proposal, and the issue cannot be resolved despite reasonable efforts.

3. Non-Refundable Services

The following services are non-refundable:

Services that have been fully delivered or completed.

Any services purchased during promotional or discounted offers.

Third-party fees or subscriptions involved in the service.

Domain registrations, SSL certificates, and software licenses.

4. Refund Request Process

To request a refund, please email us at support@wisersoftsol.com
with the following information:

Full name

Invoice number or order ID

Description of the issue and reason for the refund request

Refund requests will be reviewed within 5–7 business days, and we will notify you of the outcome via email.

5. Dispute Resolution

If you are not satisfied with our decision, you may contact our customer support team for further clarification or request an escalation. We aim to resolve all concerns professionally and in good faith.

6. Changes to This Policy

WiserSoftSol reserves the right to update or modify this refund policy at any time without prior notice. We encourage you to review this page periodically to stay informed.

Need help?
If you have any questions regarding our Refund Policy, please contact us at:
📧 support@wisersoftsol.com